This training has been designed to give you the most up-to-date information as of the publication date. It is your responsibility to regularly review the current CSHCN Services Program Provider Manual and all updated information as it is published on the Texas Medicaid & Healthcare Partnership (TMHP) website at

You have the opportunity to provide feedback regarding your online training experience. We value your opinions and ask that you complete a brief survey upon the conclusion of this training.

In this interactive training, you'll learn about important deadlines for CSHCN Services Program claims and appeals, types of appeals, and levels of appeal. You have the opportunity to explore three different scenarios that go through the timeline and steps taken when submitting a paper claim, using AIS, and electronically.

An accessible PDF is also available in this learning path for your convenience.